FAQ

  1. How long are shipping times?

Your products will ship within two days of your order, and then take up to 14-30 days to reach your doorstep. Each product at Forever Pawsome has an estimated delivery time that you can find in the product description. 


  1. What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

How can I return an item?

If you wish to return an item that has been unopened and unused you must contact us within 14 days from the purchase date. We will then give you information on how to return the product/s. You will be responsible for returning the item/s at your own expense. We highly recommend using the Royal Mail Recorded service.

For items that  are damaged please contact us within 14 days of purchase. For damaged items please also take the time to send an image. In these cases we will ask you to return the product/s and replace them for you.

If you receive an incorrect item please contact us within 14 days of the purchase date. Please let us know the product you have received and take the time to send an image. We will do our best to rectify the problem as quickly as possible.


  1. Can I cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.


  1. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.


  1. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.